Refund policy
Return & Refund Policy
Hatching Eggs Fertile hatching eggs are sold for incubation purposes only. Due to the nature of the product, we are unable to guarantee hatch rates, as these are affected by many factors outside our control including incubator settings, humidity, handling during transit, and the experience of the incubator operator.
Refunds will not be offered on the basis of poor or failed hatch rates.
If your eggs arrive damaged, please inspect them immediately on receipt and contact us within 24 hours with photographs of the damage and packaging. We will do our best to resolve the issue on a case-by-case basis. Claims made after 24 hours cannot be considered.
Live Birds & Chicks All live birds are available for local collection only. We ask that you inspect your birds carefully at the point of collection before leaving the farm. Once birds have left our care, we are unable to accept returns or offer refunds in most circumstances.
We take the health and welfare of our birds very seriously. All chicks are sold in good health and are checked before collection. However, we understand that sometimes a bird may show signs of illness shortly after leaving us. If a bird appears unwell at the point of collection, or becomes poorly within a short period of leaving our care and there is reasonable cause to believe the illness was present before collection, please contact us as soon as possible.
We will always try to do the right thing and will consider taking the bird back on a case-by-case basis.
If you have any concerns about a bird's health at the point of collection, please raise this with us before leaving - we would much rather resolve any issues there and then.
General We do not accept returns on any livestock or perishable products. This does not affect your statutory rights under UK consumer law.
If you have any questions or concerns, please contact us before placing your order - we're always happy to chat!